Return Policy

At Noralla Equestrian, we want you to love your purchase. If you are not 100% satisfied, we are happy to offer refunds, store credits, or exchanges within 30 days of delivery, subject to the conditions below.

Return Conditions

To be eligible for return:

  • Items must be unworn, unwashed, and in original condition.

  • Tags and original packaging must be intact.

  • Returns must be lodged within 30 days of delivery.

  • Proof of purchase is required.

Full-Price Items

  • Eligible for refund, credit note, or exchange within 30 days.

  • Items must meet return conditions unless deemed faulty by our team.

Sale & Markdown Items

  • Eligible for credit note or exchange only within 30 days.

  • Not eligible for refund unless faulty.

Clearance Items

  • Final sale — no refunds, credits, or exchanges.

  • Includes reduced-to-clear items, further discounted products, or items marked as “Clearance.”

  • Returns only accepted if the product is faulty.

International Returns

  • The same policies apply for full-price, sale, and clearance items.

  • For change of mind or sizing issues, international customers cover return shipping.

Items Not Eligible for Return

We cannot accept returns for:

  • Clearance or final sale items (unless faulty).

  • Items that are worn, washed, or show visible use.

  • Socks (for hygiene reasons).

  • Gift cards or vouchers.

  • Purchases made through third-party stockists.

Refunds, Store Credit & Exchanges

  • Refunds: Item value refunded to your original payment method. Shipping costs are non-refundable.

  • Store Credit: Full item value credited for future use.

  • Exchanges: First exchange shipped free (subject to stock availability, one per order).

Faulty or Incorrect Items

If your order arrives faulty or incorrect, please contact us within 30 days of delivery at norallaequestrian@gmail.com with your order number and clear photos. We’ll resolve the issue quickly.

To initiate a return, please email us at norallaequestrian@gmail.com