Shipping Policy
We ship Australia-wide and internationally from our Queensland warehouse. Our goal is to ensure your order reaches you quickly and safely, wherever you are in the world.
Order Processing
Orders are typically packed and dispatched within 1–2 business days.
During peak periods, collection launches, or promotional events, dispatch may take 3–5 business days.
You’ll receive a shipping confirmation email with tracking details as soon as your parcel is on the way.
Orders placed on weekends or public holidays are processed on the next business day.
Australian Shipping
Delivery Options
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Delivery | 3–10 business days | $13 or FREE for orders over $200 |
| Express Delivery | 1–4 business days | $20 or FREE for orders over $250 |
Delivery timeframes begin once your parcel has been collected by the courier.
We primarily use Australia Post for domestic deliveries.
International Shipping
We ship worldwide using DHL.
Estimated Delivery Times by Region
| Region | Estimated Delivery | Cost |
|---|---|---|
| New Zealand | 3–10 business days | $24NZD or FREE over $250 |
| USA | 3–10 business days | $25USD or FREE over $250 |
| UK | 3–10 business days | £20 or FREE over £250 |
| EUR (Euro) | 3–10 business days | €25 or FREE over €250 |
| Rest of EUR | 3-10 business days | $45AUD or FREE over $400 |
| CA | 3–10 business days | $25CAD or FREE over $250 |
| ASIA | 3–10 business days | $40AUD |
| Rest of World | 3-10 business days | $45AUD |
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees once they reach your destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We recommend contacting your local customs office for more information on potential charges before placing your order.
Tracking Your Order
Once your order has been dispatched, you’ll receive an email with your tracking number and a link to follow your parcel’s progress.
If your tracking link shows no updates for several days, please check directly with the courier or contact us at norallaequestrian@gmail.com and we’ll assist where possible.
Address Changes
If you need to update your shipping address, please contact us immediately at norallaequestrian@gmail.com
We can only make changes before your order has shipped. Once your tracking email has been sent, address changes must be arranged directly with the courier.
Delayed or Missing Parcels
Delivery dates are estimates only and may vary depending on your location and external factors such as customs, weather events, or carrier delays.
Noralla Equestrian cannot be held responsible for delays once the order has been shipped.
If your parcel appears lost or delayed, please contact the shipping provider using your tracking number first — they will have the most direct visibility.
We’re always happy to assist if further support is needed.
Still Need Help?
If you have any questions about your order or shipping, please reach out to us at:
Email: norallaequestrian@gmail.com
Phone: +61 415 485 937
We’re always here to help.