Last Updated: 28/10/2025

Welcome to Noralla Equestrian (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website, operated through Shopify, and your purchase of products from us.

By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use our Site or purchase our products.

1. Eligibility

You must be at least 18 years old to make a purchase from Noralla Equestrian.
If you are under 18, you may only use this Site or make a purchase with the involvement and permission of a parent or legal guardian.
By using this Site, you confirm that you have obtained such permission or are legally capable of entering into binding contracts.

2. Online Store Terms

By agreeing to these Terms, you confirm that you will not use our products for any illegal or unauthorised purpose, and you will comply with all applicable laws, including intellectual property and export regulations.

3. Product Information and Availability

We strive to ensure that all product descriptions, prices, and images are accurate. However, minor variations may occur.
We reserve the right to modify or discontinue products at any time without notice.

All prices are shown in Australian Dollars (AUD) unless otherwise stated. International orders may be subject to currency conversion and bank fees.

4. Orders and Payment

All orders are subject to acceptance and availability.
We accept the following payment methods: [Shopify Payments / PayPal / Afterpay / credit cards, etc.].
Prices include GST for Australian customers. For international orders, local taxes, duties, and customs fees are the responsibility of the customer.

Once your order is placed, you will receive a confirmation email. Orders cannot be modified once dispatched.

5. Shipping

We offer shipping within Australia and internationally.
Shipping times and costs depend on your location and will be displayed at checkout.
We are not responsible for delays caused by postal services, customs, or other external factors.

For more details, please refer to our Shipping Policy.

6. Returns and Exchanges

We comply with the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
We do not offer refunds for change of mind or incorrect size unless required by law.

Please refer to our Returns Policy for further details.

7. International Orders

International customers are responsible for ensuring that products can be legally imported to their country and for paying any customs duties or import taxes.
We are not responsible for delays or additional costs caused by customs.

8. Intellectual Property

All content on this Site, including text, images, graphics, logos, and product designs, is the property of Noralla Equestrian or its licensors and is protected under Australian and international copyright laws.
You may not reproduce, distribute, or use any content without our written permission.

9. Privacy

Your submission of personal information is governed by our Privacy Policy.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our products or Site.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

11. Indemnification

You agree to indemnify and hold harmless Noralla Equestrian, its owners, employees, and affiliates from any claims or damages arising out of your breach of these Terms or misuse of our Site.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia.

13. Changes to Terms

We may update these Terms at any time. The latest version will always be available on our Site. Continued use of the Site after changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us at:
Email: norallaequestrian@gmail.com
Address: 351 Melton Road, Northgate QLD 4013
Phone: +61 415 485 937